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Information-Technology-Management Test Answers | New Information-Technology-Management Test Syllabus
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WGU Information Technology Management QGC1 Sample Questions (Q40-Q45):
NEW QUESTION # 40
A manager asks a team member to identify the top five customers by total dollars spent on the company's services in the past calendar year. Which phase of the customer relationship management (CRM) system does this represent?
- A. Analyzing
- B. Distributing
- C. Reporting
- D. Predicting
Answer: C
Explanation:
* Understanding Reporting in CRM:
* The reporting phase of CRM involves extracting data to generate summaries and insights.
* Reports help in understanding customer activities, such as identifying top customers based on spending.
* Application in the Scenario:
* The manager requests a report listing the top five customers by total spending, a classic example of CRM reporting.
* Why Other Options Are Incorrect:
* Option A (Distributing):Distributing is not a CRM phase.
* Option B (Analyzing):Analyzing involves identifying trends or patterns, not generating a simple report.
* Option C (Predicting):Predicting is forward-looking and does not match the scenario of reviewing past data.
References:
* CRM Reporting Capabilities Overview - Forrester
* Reporting vs Analysis in CRM Systems - HubSpot
NEW QUESTION # 41
Which type of network topology entirely shuts down if there is a break in the main cable?
- A. Ring
- B. Wireless
- C. Bus
- D. Star
Answer: C
Explanation:
In a bus topology, all devices share a single central cable (backbone). If this cable fails, the entire network becomes inoperable. This topology is simple and cost-effective but lacks redundancy.
References:
* Tanenbaum, A. S. (2011). Computer Networks. Pearson Education.
NEW QUESTION # 42
A director of software development observes friction between various team members. How should the director alleviate team friction?
- A. Ask each team member to provide weekly feedback via email
- B. Nurture competition among team members
- C. Create a culture of showing appreciation
- D. Provide a public forum for anonymous feedback
Answer: C
Explanation:
* Understanding Team Friction:
* Team friction often arises due to a lack of communication, recognition, or conflicting goals.
* Building a positive work culture where team members feel valued can reduce friction and improve collaboration.
* Creating a Culture of Appreciation:
* Regularly acknowledging contributions fosters trust and teamwork.
* It encourages positive behavior and strengthens team bonds.
* Why Other Options Are Incorrect:
* Option A:Weekly feedback is useful but does not address the root causes of friction.
* Option C:Nurturing competition can exacerbate conflicts and harm collaboration.
* Option D:Anonymous feedback might provide insights but does not directly alleviate friction.
References:
* "Building Effective Teams" - Harvard Business Review
* Employee Engagement and Team Culture Strategies - Gallup
NEW QUESTION # 43
How does service-oriented architecture (SOA) help companies become more agile?
- A. Breaks the project into four phases to provide quicker feedback and improve results
- B. Requires a tight adherence to a sequence of steps to accomplish the original goal
- C. Builds a working model of the system on a small scale to detect errors early in development
- D. Aligns business needs and the management information system capabilities that support these needs
Answer: D
NEW QUESTION # 44
Which information system facilitates the sharing of data between the human resources and purchasing department in the same corporation?
- A. Customer relationship management (CRM)
- B. Executive support (ES)
- C. Enterprise resource planning (ERP)
- D. Geographic information system (GIS)
Answer: C
NEW QUESTION # 45
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