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SAP Certified Associate - Design Thinking Sample Questions (Q39-Q44):
NEW QUESTION # 39
What is the main lesson of the "Design a Chair" mini-exercise? Note: There are 2 correct answers to this question.
- A. Feasibility is the key when phrasing a design challenge
- B. Need and demand are key when phrasing a design challenge
- C. Design is key when phrasing a design challenge.
- D. The phrasing of the design challenge influences the results
Answer: B,D
Explanation:
The "Design a Chair" mini-exercise is a classic activity used in SAP Design Thinking workshops to illustrate how the framing of a problem or challenge can significantly impact the solutions generated. Here's why the correct answers are A and B:
* The phrasing of the design challenge influences the results (A):The way a design challenge is framed shapes the direction and creativity of the solutions. For example, asking participants to "design a chair" versus "design a way for people to sit comfortably" will yield vastly different outcomes. SAP emphasizes that clear and thoughtful phrasing of challenges ensures alignment with user needs and encourages innovative thinking.
* Need and demand are key when phrasing a design challenge (B):Understanding the needs and demands of users is central to SAP Design Thinking. A well-phrased challenge should reflect real user problems and opportunities. By focusing on need and demand, teams can create meaningful and impactful solutions. SAP highlights the importance of grounding challenges in empathy research to ensure relevance and value.
Incorrect Options:
* C. Feasibility is the key when phrasing a design challenge:While feasibility is important, it is not the primary focus during the initial framing of a designchallenge. SAP prioritizes understanding user needs and exploring possibilities before considering constraints like feasibility.
* D. Design is key when phrasing a design challenge:Design is an outcome of the process, not the focus of the challenge itself. SAP stresses that the challenge should center on the problem, not the solution.
NEW QUESTION # 40
What is the recommended practice when running an interview for empathy? Note: There is 1 correct answer to this question.
- A. Suggest answers
- B. Ask binary questions
- C. Ask long questions
- D. Encourage stories
Answer: D
Explanation:
Empathy interviews are a cornerstone of SAP Design Thinking, aiming to deeply understand users' experiences, emotions, and motivations. Here's why the correct answer is C:
* Encourage stories (C):Stories provide rich, contextual insights into users' lives and challenges. SAP emphasizes that encouraging users to share personal anecdotes reveals underlying needs and pain points that might not surface through direct questioning.
Incorrect Options:
* A. Suggest answers:Suggesting answers biases the interview and limits authentic responses. SAP advises against leading questions or suggestions.
* B. Ask long questions:Long questions can confuse participants and dilute the focus of the conversation. SAP recommends concise, open-ended questions.
* D. Ask binary questions:Binary questions (yes/no) limit the depth of responses. SAP encourages open- ended questions to elicit detailed feedback.
NEW QUESTION # 41
What are basic principles of field research? Note: There are 2 correct answers to this question.
- A. Take people out of their context and put them in an inspiring environment
- B. Ask a lot of "why" questions to get valuable data
- C. Focus on the users who represent your main customer group.
- D. What people say is often not what they do, think or feel.
Answer: B,D
NEW QUESTION # 42
What is the expected outcome of Synthesis? Note; There is 1 correct answer to this question.
- A. Low-fidelity prototypes.
- B. A clear understanding of the user's needs
- C. Unstructured interview results
- D. Several ideas to address the design challenge
Answer: B
Explanation:
The synthesis phase in SAP Design Thinking aims to transform raw data from empathy research into actionable insights. Here's why the correct answer is D:
* A clear understanding of the user's needs (D):Synthesis involves analyzing interview results, observations, and other data to identify patterns, pain points, and opportunities. SAP emphasizes that the outcome of synthesis is a deep understanding of user needs, which informs the design challenge and subsequent ideation.
Incorrect Options:
* A. Unstructured interview results:Synthesis transforms unstructured data into structured insights, so this is not the expected outcome.
* B. Several ideas to address the design challenge:Idea generation occurs during the ideation phase, not synthesis.
* C. Low-fidelity prototypes:Prototyping happens after ideation, making this an incorrect answer.
NEW QUESTION # 43
How can you get the most information from an interviewee? Note: There is 1 correct answers to this question.
- A. Conduct interviews as a pair. One person asks the questions and the other one takes notes.
- B. Conduct interviews on your own and take notes.
- C. Conduct interviews as a pair and alternative who asks the questions.
- D. Invite a group of interviewees to join the design team and ask questions around the table.
Answer: A
Explanation:
Interviews are a critical tool in the discovery phase of Design Thinking, as they help uncover deep insights into user needs, behaviors, and pain points. To maximize the quality and quantity of information gathered, it is important to structure the interview process effectively. Below is a detailed explanation of why this is the correct answer:
* Definition:This approach involves two team members collaborating during the interview: one person focuses on engaging the interviewee with thoughtful questions, while the other captures detailed notes and observations.
* Why it's the most effective method:
* Dividing responsibilities ensures that the interviewer can maintain focus on building rapport and asking follow-up questions, while the note-taker captures nuances, non-verbal cues, and key insights.
* This setup minimizes distractions for the interviewer and ensures that no critical information is missed.
* SAP Design Thinking methodology emphasizes the importance of collaboration during interviews to gather comprehensive data and ensure accuracy.
NEW QUESTION # 44
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