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100% Pass Quiz 2025 SAP Valid C-C4H56-2411: SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Valid Study Notes
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SAP C-C4H56-2411 Exam Syllabus Topics:
Topic
Details
Topic 1
- Personalization and Extensibility: This part assesses the expertise of a Solution Customization Expert and involves managing personalization, extension fields, validations, and determinations. It looks at how users can tailor and extend the system to meet specific business needs.
Topic 2
- Integration: This domain targets the skills of an Integration Architect and covers the various integration scenarios supported by SAP Service Cloud Version 2. It assesses the ability to connect the system with other applications and services.
Topic 3
- Managing Clean Core: This part of the exam is designed for a Platform Optimization Lead and focuses on evaluating and applying clean core principles to customer experience solutions. It measures the ability to maximize business process agility, reduce adaptation efforts, and accelerate innovation.
Topic 4
- Communication Channels: This section is intended for a Communication Solutions Specialist and covers the configuration of the Agent Desktop for Computer Telephony Integration (CTI) and Interaction Center processes. It also includes setting up the email communication channel for inbound and outbound scenarios.
Topic 5
- Basic Setup This section of the exam measures the skills of a System Administrator and covers the initial configuration steps required to set up the SAP Service Cloud Version 2 system for the first time. It assesses the ability to perform foundational setup tasks to ensure the system is ready for use.
Topic 6
- Service Objects: This section targets the proficiency of a Service Operations Specialist and covers the setup of service objects like Registered Products, Installed Base, and Warranty. It looks at how these elements are configured to support service management processes.
Topic 7
- Master Data: This part evaluates the knowledge of a Data Management Specialist and focuses on setting up master data within the system. It includes configuring essential entities such as Account, Contact, Product, Organization, and employees to support business operations.| User Management: This domain tests the abilities of an Access Control Manager and involves managing the creation of users and business roles, including assigning the appropriate authorizations. It ensures the secure and efficient administration of user access within the platform.
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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q71-Q76):
NEW QUESTION # 71
Which actions could you take to control the reaction times of a case? Note: There are 3 correct answers to this question.
- A. Adjust the SLA.
- B. Assign a territory to the case.
- C. Change the priority.
- D. Escalate the case.
- E. Assign a different team to the case.
Answer: C,D,E
NEW QUESTION # 72
Which of the following options is correct in the configuration, if you want to assign an escalated case with priority urgent to a team? Note: Scroll down to view all possible answer options.
- A. Option A
- B. Option B
- C. Option D
- D. Option C
Answer: B
NEW QUESTION # 73
Which of the following are mandatory attributes when creating a case? Note: There are 2 correct answers to this question.
- A. Status
- B. Case type
- C. Installed base
- D. Subject
Answer: A,B
NEW QUESTION # 74
How can service agents create cases? Note: There are 2 correct answers to this question.
- A. In the Account General facet, Create button (+) and select Case.
- B. In Agent Desktop, click the Create button (+) and select Case.
- C. In the Related Service Object facet of registered products, Create button (+) and select Case.
- D. In the case worklist, Create button (+) and select Case.
Answer: B,C
NEW QUESTION # 75
You are configuring SAP Service Cloud Version 2 to automatically assign employees to a case. Which feature can help with this?
- A. Process for cases
- B. Escalation
- C. Prioritization settings
- D. Routing
Answer: D
NEW QUESTION # 76
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